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We all know that when someone gets injured at work, it’s not just a setback for the employee; it impacts the entire company. And when the injury recovery process feels drawn out and complicated, it …

Recently, a prospective client inquired about our Net Promoter Score (NPS). It was a simple and reasonable request; we explained how our customer service has improved and is best in class…to which the client said, …

For an injured worker, recovery involves more than just physical healing; it requires a supportive and well-coordinated care experience. Unfortunately, poorly defined and executed care coordination is one of the top barriers to effective recovery …

With the release of our Recovery+ program, we’ve gained valuable insights from our injured workers going through rehabilitation treatment. As part of our direct, text-based engagement, we’re not only checking in with them on their …

The success of a workers’ compensation claim often hinges on a single factor: the injured worker’s experience. Studies show that an injured employee’s perception of their situation can significantly impact recovery time, costs, and overall …

When you break it down, the biopsychosocial approach refers to three systems that could impact one’s recovery: biological, psychological, and social. This approach, sometimes referred to as the biopsychosocial model, provides care providers with a framework to …